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How do you find the product you are looking for?

To find a product click on a magnifier icon located in the top right corner of the home page. The search bar will appear. Enter your search phrase/word and the system will return the results.

Do I need to create an account to place an order?

No. You can place an order as a guest, without creating an account or registering. 

Please note that you have to share your data to finalise the transaction and receive an order.

Can my account be blocked?

The customer's account may be blocked if violation of the store's policy occurs.

If you want to discuss this matter, contact us describing the situation at

I have an account, but I can't log in.

Please check if your login and password are entered correctly.

If you can't log in after checking your details, use recover password option and follow further instructions.


Can I cancel my order?

Yes. If your order hasn't been shipped yet you can cancel it. If your order has already been shipped you can return it.

You will receive a refund usually within 14 days.

When does the order processing begin?

We start processing your order from the moment we receive the payment.


What payment methods do you accept?

You can pay using the following payment gateways:

  1. Przelewy24
  2. Stripe
  3. PayPal
  4. Klarna
My card was declined. What should I do?

You should check if you entered all the details correctly. If your card is still declined we suggest you contact your bank to resolve this issue.

Can I change the form of payment after placing an order?

We only accept online payments and once finalised, it is not possible to make changes. 

If this situation occurs, please contact us at


How do I check the status of a shipment?

You can check the status after you log in to your account.

If you bought an item as a guest you will receive a link on your email which lets you track the shipment.

What is the delivery time of the order?

The usual time to receive an order is between 2 to 5 business days.

I entered the wrong shipping or billing information. What should I do?

Contact us on

What should be included in my shipment?

The proof of purchase i.e. invoice/receipt is sent electronically to the e-mail address you provided. 

The parcel should only include the items you ordered.

Can I pick-up my order in person?

Unfortunately, we don't have a physical store at the moment therefore we can't provide this option. 

If anything changes, we will let you.

What if the shipment is damaged in transit?​​

Each shipment should be carefully inspected in the presence of the courier. In case of suspected damage during transport, please make a damage report with the courier and immediately contact us by email at

Where can I find my tracking number?

You will receive an email confirming your order. Tracking number is included in that email.


What is your return and exchange policy?

You can return all ordered items up to 30 days after placing the order. Please ensure that items are returned in their initial condition i.e. clean, unworn and with all tags attached. We require returning items in their original packaging. 

You can find more information in our  Terms and Conditions and the Returns tab.

Can I make a complaint about the items I received?

Yes. The process is explained in detail in the Terms and Conditions section IX. Complaints.

How does your return/exchange shipment process work?

You can find all information in our Return Policy.

How long does the refund process take?

All funds are refunded using the method chosen while making payment. 

After receiving all the necessary documents and products, it takes up to 14 working days to process a complaint and refund the money.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.


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